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» Help » FAQs:Returns/Exchanges

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Viewing Questions Regarding: Returns/Exchanges
  1. I ordered the wrong size or changed my mind and want to return my item(s).
  2. "You guys sent me something I didn't order" -or- "You guys sent me a defective item". What do I do now?
  3. How can I cancel an order that has not been processed yet?
  1. I ordered the wrong size or changed my mind and want to return my item(s).
    All you will need to do is send the items back to us at the address on your invoice. Please include the invoice with the return along with a note indicating what you would like instead, or that you would like a refund. All returned items must be in "as new" condition. "As new" means unwashed, unworn, and unmodified in any way. Please note that in this case, we cannot refund shipping.

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  2. "You guys sent me something I didn't order" -or- "You guys sent me a defective item". What do I do now?
    Please call us toll-free at 888.546.9266. Please have your invoice (packing slip) ready when you call.

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  3. How can I cancel an order that has not been processed yet?
    If your order is still in the "pending" status, you can view it in your order history and cancel it. If you wish to modify your order in any way, you can cancel the order and place a new one.

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